Onboarding is such a risky time for many organizations as the company has invested tons on sales and marketing to get the new customer only to lose them via an unsuccessful onboarding process. So how can you ensure your onboarding process goes smoothly so you retain clients?
The way economic development orgs conduct business is changing rapidly. However, prospective businesses are now demanding consistency and visibility during the business recruitment process.
What is a salesperson’s job? Ask most people and they will tell you it’s to sell products or services. This theory isn’t incorrect, but if you dig a little deeper, you’ll find a good salesperson will do more than that.
While it’s advisable to keep an open line of communication with your client, questions arise in terms of whether these meetings need to be quarterly. If the meetings are difficult to arrange and bring little value to the client, they may be doing more harm than good.
Businesses love thinking client renewals happen like clockwork. But this assumption is risky, given the money on the table. The cost of losing one renewal means you spend 5x of your resources to go get new clients to make up the loss.
Renewals are often more than half of a companies yearly revenue stream. With so much on the line, it's crucial to review accounts in depth and take those renewal dates seriously. Renewals are not always guaranteed.
Customer success is a key goal for most businesses to scale relationships, eliminate friction, create value, and gain clients faster. This article will review common issues and find solutions that are integral to business growth.
The sales process can be long and arduous. With many stakeholders involved, it can be difficult to keep everyone on the same page. Here are 5 ways to improve engagement to create consistency and clarity.
