Customer Portals and Engagement

Customers today expect to have real-time access to information, orders, services, support, and self service tools. The Proteus Platform provides you the web tools and proven technologies to drive customer engagement.

Approach

Proven Experience

Proteus has been implementing customer portals for over 15 years, our process and proven approach to help you define, phase, and configure your customer portal. Success comes from understanding your client's needs and driving success via technology.

Dynamic Technology - Proteus Platform

Our proven industry solutions, as well as continued adaptation to evolving trends and best practices drive our ability to provide innovative and scalable customer portal solutions powered by Proteus Platform.

Integrated Experience

With the Proteus Platform we are able to provide a centralized customer experience by seamlessly integrating with industry specific applications like ERP's, CRM's, Support Applications or home-grown solutions. This complete experience will drive customer engagement and lower support and account team costs.

Disciplined Growth

In this competitive environment, time to market is critical. Proteus works with partners to define a customer portal strategy that is phased and based on user feedback and analytics to drive new features and services.

Customer Portals powered by Proteus Platform

Technical Implementation

Technical Implementation

Open architecture for responsive & mobile design

Open architecture for responsive & mobile design

Multi Level - User Structure

Multi Level - User Structure

Intuitive Content Management

Intuitive Content Management

Forms & Custom Databases

Forms & Custom Databases

Customer Success

Customer Success

Open API and Integrations

Open API and Integrations

Integrated Communication

Integrated Communication

Custom Needs

Custom Needs

Customer Portal - Managed Services

Customer portals powered by the Proteus Platform are designed with user security and customer data protection in mind. Our platform operates in a secure environment to provide you with tools for success.

  • Secure Cloud-based Hosting
  • Integrated US-based phone support
  • Data Security and Monitoring
  • Redundancy & Backups
  • Integration Monitoring

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