Businesses are steadily adding more and more customer-facing teams. There’s no longer just one customer support contact. Instead, there are teams dealing with support, account management, renewals, professional services, and client success, just to name a few.
QBRs are flexible and can work within the framework of any business model. Invest the time to develop and implement QBR templates to create an open line of communication and effective means of hitting goals.
Accountability is everything in building relationships with customers and prospects. But achieving the level of accountability your teams need to close the sale or gain the upsell is a lot easier said than done.