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UPCOMING WEBINAR
The New Economics of Onboarding: How to Optimize Cost, Capacity, and Customer Outcomes
Date & Time: 12/10/2025 @ 12:00 PM CST
Description:
Most SaaS companies don’t actually know what it really costs to onboard a customer—and it’s costing them far more than they realize. From hidden labor hours to tool sprawl to delays in activation, onboarding inefficiencies directly erode margins, slow expansion, and increase churn risk.
In this high-impact session, Engage reveals a proven framework to calculate, benchmark, and reduce your B2B onboarding costs—while improving the customer experience and getting clients activated faster. You'll learn how top-performing teams turn onboarding into a profit center, not an expense line, using data-driven processes, automation, and a clear definition of Time-to-Value (TTV).
What we'll cover:
- A proven cost model for calculating onboarding cost per customer
- Benchmark data & what “good” looks like across B2B SaaS
- How slow onboarding inflates cost and kills expansion
- Where onboarding inefficiencies really exist
- How Engage reduces onboarding cost with automation & accountable workflows
- A guided worksheet - toolset