ProteusEngage is committed to helping teams generate meaningful customer engagement through high impact conversations and touchpoints. This page has links to free templates and expert information about Mutual Action Plans, Quarterly Business Reviews, Customer Touchpoints, and Meeting Recaps to assist you and your entire team in meeting the needs of your customers and growing their business.
Quarterly Business Reviews (QBRs) are a staple of most CS Teams, but many don't quite know what information to share. It's important to give a comprehensive overview of your clients' success in the past quarter, but also have room for open and honest communication about things that aren't going as well.
CS Teams need to be proactive in their approach with clients, so just talking to them when something is wrong or during renewal time is simply not enough. Regular check ins with your clients can help to show your value and encourage more usage of your product, and if you do it right, they can all be automated and not require much of your CSMs valuable time.