QBRs are flexible and can work within the framework of any business model. Invest the time to develop and implement QBR templates to create an open line of communication and effective means of hitting goals.
Customers move on easily these days. Face-to-face interactions are increasingly rare, and you can replace just about anything with a few clicks. It’s time to prove your worth to your customers.
Connecting with customers doesn’t need to be hard! You’re already here on social media, put your time to better use by implementing our eight tips for connecting with customers in 2022.
Accountability is everything in building relationships with customers and prospects. But achieving the level of accountability your teams need to close the sale or gain the upsell is a lot easier said than done.
Engaging with executives is essential throughout the client relationship. The higher the buy-in, the better. But today’s environment means executives are extremely overworked and constantly being pulled in multiple directions.
This group has as much impact on revenue goals (hello re-ups and upsells), as a result, proactive client success teams can see churn coming a mile away and can respond in time to keep the client happy.
Nobody likes customer churn. But the reality is, there’s always going to be someone out there stalking your customers, so how do you take a proactive approach to preventing customer churn?
QBRs can be an integral player in building customer engagement, long-term successful relationships, and what we all want, reduced customer churn come renewal time.
Think of your prospect interactions as making either deposits or withdrawals from your contacts. The only way to make a withdrawal is to first make a deposit, so you have to find a way to bring value to your contacts before you can expect anything in return.
