The process involves meeting with your customer on a quarterly basis to discuss how they are getting along with their services. The goal is to show progress towards achieving their business goals as well as address opportunities for advancing your customer success.
This powerpoint gives you a full picture of content that can be included with a Quarterly Business Review. Remove any slides that do not fit with your business model, and use the rest to customize the report.
This segmented QBR template allows for a clean and clear breakdown of the most important information to share with all involved in the review, and also allows for a clear delineation of the next steps, to keep everyone on track.
Asking these simple questions prior to the meeting will help your QBR go much better. This strategy can also greatly help as you strive to grow your relationships and multi-thread within the customer's organization.
The articles below will help give a better understanding of the importance of Quarterly Business Reviews and other best practices of Client Success teams.
