WEBINAR: Great Customer Onboarding Starts with the Final 25% of the Sale
In today's competitive market, the final 25% of the sale is more critical than ever. This last phase isn't just about closing the deal; it's about laying the groundwork for a successful onboarding experience. Sales teams need to ensure they are scoping projects accurately and setting clear expectations. This involves collaborating closely with SMEs and other team members to guarantee no money is left on the table and, most importantly, that customers walk away satisfied and confident in their decision.
During this webinar, we'll explore strategies for effective communication and coordination during this pivotal stage. We'll discuss how to manage the risky hand-off process and ensure a seamless transition into the actual onboarding phase. Our goal is to equip you with the knowledge and tools necessary to enhance your sales and onboarding processes, leading to happier customers and better business outcomes.
Let's get started on transforming the way we approach the final 25% of the sale and setting the stage for exceptional customer onboarding!
Key Topics We'll Cover:
- What is a complex customer onboarding experience
- Close of the Sale and SMEs: Learn how onboarding should start at the sale close.
- Better Handoffs: Improve transitions between teams for a seamless customer experience.
- Onboarding and Mutual Plans: Develop effective onboarding strategies and mutual plans.
- First 120 Days: Focus on the critical initial period to ensure long-term success.
What You’ll Learn:
- Actionable Tactics: Gain specific strategies to enhance your onboarding process, drive customer success, and reduce the workload on your CS team.
Don't miss out on this opportunity to upgrade your customer onboarding strategy with ProteusEngage.
