In many cases, the customer onboarding process is about getting your new customers up and running as fast as possible. This often results in a ton of work only to leave the customer's true goals unfulfilled. But the best customer onboarding process guides the customers in getting the most out of your company's product or service. Doing so builds customer confidence and trust. But building this kind of relationship requires your team to be open and candid about the highest risk factors within your customer onboarding process. Once these risk factors are identified, you can build an customer onboarding checklist allowing you to kill problems earlier and faster while creating mutual accountability between your team and your new client.