Customer onboarding is no longer a support function—it’s a revenue lever. But if your business still sees onboarding as a cost center, you’re at risk of budget cuts, headcount freezes, or being sidelined entirely.

In this tactical webinar, we’ll show onboarding leaders how to connect onboarding to business-critical outcomes like TTV, retention, and expansion—so you can secure investment, build cross-functional alignment, and prove that onboarding is one of the most powerful growth levers in your company.

Setting the Stakes

  • Why onboarding is under pressure right now
  • The growing expectation to prove impact
  • What this webinar will deliver: a blueprint to tie onboarding to revenue

The Business Case for Onboarding ROI

  • Onboarding is no longer a cost center—here’s the data that proves it
  • Real-world examples of onboarding-led growth (TTV, expansion, NRR lifts)
  • How executives are thinking: language, KPIs, and decision frameworks

Connect Onboarding to Business Metrics

  • Metrics: Which numbers matter (TTV, adoption, activation, churn, NRR, ARR)
  • Alignment: Partnering with CS, Sales, Product, and Revenue Operations
  • Talking to execs: reframing onboarding as acceleration, not support
  • Proof: Building a data trail from onboarding to revenue
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