Too many B2B companies treat onboarding like a technical checklist—configure, launch, handoff. But real adoption happens only when you understand the full spectrum of value your customer is seeking: financial returns, productivity gains, and even the emotional experience their teams want to feel while using your product.

In this high-impact session, we reveal a simple, repeatable 4-step framework for uncovering ROI expectations, desired productivity outcomes, and the emotional drivers that influence customer behavior. You’ll learn how to weave these questions naturally into onboarding conversations—without feeling awkward, salesy, or intrusive. Attendees will walk away with a blueprint for transforming onboarding from a transactional kickoff into a strategic value-discovery process that accelerates Time to Value, reduces churn risk, and sets the foundation for long-term expansion.

  1. Learn a 4-step questioning framework that helps you naturally surface ROI goals, productivity expectations, and emotional drivers during early onboarding conversations.
  2. Transform onboarding from a technical launch into a value-discovery experience that accelerates Time to Value and strengthens long-term customer alignment.
  3. Identify the hidden emotional and operational factors that shape adoption—so you can tailor onboarding, reduce friction, and increase customer confidence from day one.

This webinar is perfect for Customer Success, Onboarding, and Implementation teams who want to elevate their role, drive deeper customer engagement, and craft onboarding journeys that resonate on both business and human levels. 
 

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