Description: 

In B2B onboarding, building strong relationships with the right internal leaders is critical. Often, success depends on partnering with two distinct stakeholders:

  • The Implementation Lead – responsible for configuration, technical setup, and aligning your solution with organizational needs.
  • The Adoption Lead – focused on rollout, user engagement, and driving measurable outcomes.

Even when one person plays both roles, each requires a unique approach and tailored process to ensure a smooth, successful onboarding experience.

Join our webinar to learn:

  • How to identify and engage both stakeholders effectively, even when roles overlap.
  • Best practices for tailoring engagement strategies to technical vs. adoption-focused leaders.
  • Frameworks to align processes between implementation and adoption for seamless client success.
  • Common challenges and how to overcome them, including conflicting priorities and resource constraints.
  • Metrics that matter: track progress from configuration through adoption to maximize ROI.

Walk away with actionable strategies to strengthen client relationships, accelerate adoption, and deliver measurable value from day one.

Dive in to Engage