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In modern B2B organizations, the traditional handoff between Sales and Onboarding is breaking down. Customers no longer experience sales as the finish line—they experience it as the beginning of accountability.
Leading companies are now bringing Customer Onboarding into the final 25% of the sales cycle to create a seamless transition from promise to delivery, reduce post-sale risk, and accelerate time to value.
This webinar explores why early onboarding engagement is becoming a competitive advantage and how Sales, Implementation, and Customer Success leaders can collaborate to deliver a consistent, confidence-building experience from deal close through adoption.
What You’ll Learn:
(1) Why the Last 25% of the Sale Matters Most
- Where expectations are formally set and reinforced
- How late-stage misalignment creates post-sale friction
- Why closed-won is no longer the true finish line
(2) Creating a Seamless Buyer-to-Customer Experience
- Eliminating the drop-off between Sales and Onboarding
- Maintaining continuity in messaging, goals, and outcomes
- Ensuring customers feel confident immediately after signing
(3) Improving Alignment Across Sales, Onboarding, and Customer Success
- Establishing shared definitions of success before the deal closes
- Identifying risks, dependencies, and readiness gaps earlier
- Increasing accountability across internal teams
(4) Accelerating Time to Value and Reducing Post-Sale Risk
- Readiness assessments before kickoff
- Clear ownership of implementation and adoption
- Fewer surprises, escalations, and stalled onboardings
(5) Unlocking Expansion and Long-Term Growth Earlier
- Capturing deeper environmental knowledge during late-stage sales
- Identifying adoption and expansion opportunities earlier
- Laying the groundwork for long-term partnership