Description:

Most companies think they have a hybrid model. Most don't. Find out where yours actually stands — and what the gap is costing you. It's not just adding a chatbot — it's a deliberate orchestration of digital and human touchpoints.

You’ll learn:

  • Why the old binary (self-serve vs. high-touch) no longer fits the market
  • The five dimensions of hybrid onboarding: timing, channel, depth, trigger, and feedback loop
  • How PLG companies are discovering they still need humans — and high-touch teams need to scale
  • The 'human as escalation' fallacy and why it leads to churn
  • Live audience poll: where does your current model sit on the spectrum?
  • Introducing the Hybrid Onboarding Maturity Model

Attendees will define the hybrid onboarding model and identify where their current approach falls on the spectrum from fully self-serve to fully white-glove.

Date & Time: 6/16/2026 @ 1:00 CST

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